Refund policy

Last updated: 2026-10-20

Nomto passes are one-off payments for a fixed number of days, with no automatic renewal. This policy explains when we refund them. It is part of the Terms of Service.

Full refund

Within 7 days of payment, if you have used no more than 3 AI-checked Speaking or Writing answers after paying. You do not need to give a reason.

If you were charged twice for the same pass, or charged an amount different from the price shown at checkout: the extra amount is refunded in full.

If access did not open after payment and we could not fix it within 3 days of your message.

Partial refund or extension

If Nomto was unavailable for more than 24 hours in a row during your pass, we extend the pass by the time lost. If you prefer, we refund the share of the price for the days you could not use.

If we suspend an account for breaking the rules, the unused days are refunded, unless the account was used for fraud.

When we do not refund

After 7 days from payment, or once more than 3 AI-checked answers have been used, the pass is considered used and is not refunded, including for the remaining days. This does not affect the cases above or your mandatory rights as a consumer.

Digital service and the right of withdrawal

Access starts immediately after payment. By buying a pass you ask us to start the service straight away. If the law of your country gives you a right of withdrawal from a digital service, it ends once the service has been fully provided; until then the 7-day full refund above applies.

How to ask for a refund

Write to saranov.alexander@gmail.com or @ask_here_now on Telegram from the email of your Nomto account. Include the date and amount of the payment. We reply within 3 business days.

The money goes back to the card or account you paid with, through CloudPayments. We send it within 5 business days of approving the request; your bank may then take up to 10 business days, and for some cards up to 30 days, to show it.